Most setup problems are answered on the FAQ — the two most common are a phone on 5 GHz Wi-Fi and a mistyped Wi-Fi password. If that doesn't sort it, write to us.
We reply within two business days, Monday to Friday. There's no phone support for the app.
These five things let us answer without a round trip:
Screenshots help a lot. For pairing problems, also tell us whether your Wi-Fi has separate 2.4 GHz and 5 GHz network names, and whether the switch's indicator was blinking.
Please don't email us your Wi-Fi password or your account password. We never need either, and we'll never ask for them.
You can delete your account in the app under Settings → Delete account, or without the app on the account deletion page. It's immediate and can't be undone.